1. Scope
The following Terms and Conditions apply to all orders placed via our online shop. Our
online shop is for consumers only.
2. Contractual partner, formation of contract,
options for corrections
The contract is concluded with E-Frisch GmbH.
By placing the products in the online shop, we make a binding offer on our part to
enter into a contract regarding those items. You may place our products in the
shopping basket without obligation and amend your entries at any time prior to
submitting your binding order by using the correction facilities that are provided for
this purpose and explained during the ordering process. The contract is formed by
clicking on the order button which indicates your acceptance of our offer concerning
the products contained in the shopping basket. Once you have sent your order you will
immediately receive a confirmation via e-mail.
3. Contract language, saving of the contract text
The language(s) available for concluding the contract: German, English
We save the text of the contract and forward the order data and our Terms and
Conditions to you on a durable medium. For security reasons, the text of the contract
cannot be accessed via the internet.4. Delivery conditions
Delivery costs
Delivery costs may apply to the product prices displayed. Further information on
delivery costs, if applicable, are explained within individual product offers.
Delivery options
We ship the products to the delivery address specified in the order process.
We only dispatch goods en route; pick up by the customer is not possible.
We do not deliver to a "Packstation".
5. Payment
The following payment methods are basically available in our online shop.
Credit Card
You provide your credit card details during the ordering process. Your card will be
charged immediately after placing your order.
PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe)
S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must
be registered with PayPal, legitimise yourself with your access data and confirm the
payment instruction. The payment transaction will be processed by PayPal after
placing the order. You will receive further instructions during the ordering process.
PayPal may offer registered PayPal customers further payment modalities in the
customer account selected according to its own criteria. However, we have no
influence on the offering of these modalities; further individually offered payment
modalities affect your legal relationship with PayPal. You can find more information on
this in your PayPal account.
Google Pay
In order to pay the invoice amount via the payment service provider Google Ireland
Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you have to be
registered with the service provider Google, must have activated the Google Pay
function, identify yourself with your access data and confirm the payment order. The
payment transaction will be carried out directly after submission of your order. Further
information can be found during the ordering process.Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One
Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari"
browser, be registered with Apple, have activated the Apple Pay function, legitimise
yourself with your access data and confirm the payment instruction. The payment
transaction is processed immediately after placing the order. You will receive further
information in the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen
46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options.
Unless otherwise specified below, payment via Klarna requires a successful address
and credit check and is made directly to Klarna. Further information is provided with
the respective payment option and in the ordering process.
Purchase on account via Klarna
The invoice amount is due 14 days after shipping the goods and receipt of the
invoice. Purchasing on account can only be used by consumers.
Klarna may offer additional payment options in the customer account to
registered Klarna customers selected according to Klarna's own criteria. We have
no influence on the offering of such additional options; any further individually
offered payment options are part of your contractual relationship with Klarna. For
further information, please refer to your Klarna account.
Sofort/Sofortüberweisung via Klarna
In order to pay the invoice amount via Sofort/ Sofortüberweisung through Klarna,
you must have a Klarna account and a bank account enabled for online banking,
verify your identity accordingly, and confirm the payment instruction. When
paying via Sofortüberweisung, Klarna does not perform a credit check. Your
account will be debited immediately after the order is placed. Further instructions
are provided during the checkout process.
Billie - Pay by Invoice for Businesses
In cooperation with the payment service provider Billie GmbH, Charlottenstraße 4,
10969 Berlin, Germany (“Billie”), we offer business customers the option to purchase
on invoice. The use of the Billie payment method is available exclusively to
entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).
Unless otherwise specified below, payment via Billie is subject to a successful
company and credit check and is processed directly through Billie. Further information
is provided with the respective payment option and during the ordering process.6. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report
the defect to the carrier and notify us without delay. Failure to make a complaint or to
make contact does not in any way affect your legal rights or the enforcement of such
rights, notably your warranty rights. However, in doing so you help us to assert our
own claims against the carrier or transport insurer.
7. Warranty and guarantees
7.1 Liability for defects
We are under a legal duty to supply products that are in conformity with this contract.
The statutory guarantee provisions (liability for defects) shall apply. With respect to
consumers, statutory warranty rights governed by the law of the country where the
consumer has his habitual residence shall apply. Information on any additional
guarantees and their precise conditions that may apply can be found next to the
product and on specific information pages in the shop, if applicable. Complaints can be
submitted by consumers and businesses to our contact details given in the supplier
identification.
When you exercise your warranty rights and we deem it necessary to receive the
goods back in order to examine your complaint, you must send back the goods at our
cost to the address provided for this purpose. We are committed to respond to any
complaint immediately, but no later than within 14 days of its submission.
7.2 Guarantees and customer service
Information on any additional voluntary guarantees that may apply and their exact
conditions can be found with the product and on special information pages in the
online shop, if applicable.
Customer service: By telephone Mon. - Fri. from 13:00 - 16:00 - Tel: +49 2562 - 819 20
83
8. Liability
We shall in any case be liable without limitation for claims due to damages that have
been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct
damages at the time of contract conclusion.
9. Agreement on the use of Trusted Shops Buyer
Protection
You can insure orders placed with us up to an order value of 2500 EUR free of charge
via the buyer protection of Trusted Shops SE. The Trusted Shops buyer protection
conditions apply, which you can find here. The buyer protection is concluded by
clicking on the correspondingly designated button of the so-called Trustcard, which
appears as a pop-up on the order-confirmation page after an order has been placed. In
order to be able to offer you buyer protection, the trust card must access order data
stored in the cache of your browser. Access is only local and no order data are
transmitted to Trusted Shops before you explicitly opt for buyer protection or give your
consent to the transmission of order data to Trusted Shops. If you have given your
consent, a hash value of your e-mail address as well as the order number and order
total are transmitted to Trusted Shops. If you are already registered for buyer
protection, your order will be automatically protected. If you are not yet registered for
buyer protection, you can register via the Trustcard as described above. Information
on data protection at Trusted Shops is attached to the Buyer Protection Terms and
Conditions linked above.
10. Dispute resolution
In order to settle disputes arising from a contractual relationship with a consumer or
from whether such a contractual relationship exists at all, we are willing to participate
in dispute settlement proceedings before a consumer dispute resolution body.
Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V. is
responsible for providing you with information and referring you to the appropriate
entity for alternative dispute resolution.
Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
Instructions on cancellation
Consumers have a thirty days right to cancel.
Instructions on cancellation
Right to cancel
You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (E-Frisch GmbH, Fabrikstr. 3, 48599 Gronau, Deutschland, [email protected], Phone: https://www.blumenshop.com/ of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://www.blumenshop.com/help-contact. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us.)
— To E-Frisch GmbH, Fabrikstr. 3, 48599 Gronau, Deutschland, [email protected]
— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this for is notified on paper)
— Date
(*) Delete as appropriate